| Brentwood Trucking Company |
| 作者姓名：Randy P. Kudar; Sue Hanna |
| 商品類型：Case | 商品編號：9A91B019 |
| 出版日期：1991/01/01 | 內容長度：10 頁 |
John Moser is assigned the task of instilling "quality thinking" throughout the firm. He begins by trying to identify what poor quality is currently costing. Hopefully, he can develop a strategy to improve quality in the firm.
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